Letters asking for proof of identity. Computer mismatches. Bad data and confused processes. This story has it all. However, this is not about customer collections management or revenue assurance. The story is about how the United States manages its registers of voters. It seems even the most powerful democracy in the world has its issues, with something as simple as keeping a list of who is eligible to vote. Is it any wonder that so many companies have a hard time keeping a track of who their customers are?

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