Archive for the Podcasts Category

In our new podcast, Dan Baker joins me as co-host and we speak to Jan Dingenouts, international fraud expert, about the ways wholesale and retail telcos can cooperate to reduce fraud. Subscribers to our iTunes feed need do nothing – it will be automatically downloaded next time you synch. The rest of you can listen to the podcast at our new website, Commsrisk.

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When people are asked to list some hot topics in telecoms risk management, international number range management is unlikely to be top of the list. Stephen Ornadel of iconectiv freely admits that international number range management is ‘boring’, even though he is an expert on the topic. The practice of determining which international numbers customers should be allowed to call is complicated, tedious, and never-ending. The burden is magnified by some nations that frequently change their number ranges. However, number range management is also vital to preventing large-scale fraud. Steve came to the March meeting of the UK Revenue Assurance Group (RAG), and explained what his data tells us about dodgy numbers from various countries, and about strategies to prevent frauds before they can occur. Far from being bored, the RAG audience was amused by Steve’s anecdotes, impressed by his insights, and aghast at the scale of fraud identified in real life. If you know nothing about international number range management, you should listen to his talk. And even if you do know about it, then tell others to listen, because Steve uses hard data to make a compelling case for better number range management in every telco. I am very grateful to Steve, to iconectiv, and to RAG, for allowing Steve’s talk to be recorded and shared with a wider audience, via the talkRA podcast.

You can use your web browser to listen to this podcast, or download the mp3 file from here. And to be sure of never missing a future talkRA podcast, you can subscribe for free at the iTunes store.

For more information about international number range management, you may want to check out the relevant page on iconectiv’s website, or download their white paper on preventing fraud and revenue leakage (registration required).

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Some people are comfortable to ask questions, rather than face them.

Not so Eric Priezkalns of talkRA who stepped out of his interviewer status this week and allowed me, Mike Willett, to pose the questions to him – even though he couldn’t resist turning the questions back on me from time to time. When I proposed to Eric that he be the subject of a podcast, he willingly jumped at the opportunity and granted me full access to ask any question I wanted. What I was most interested in, though, was understanding Eric’s career path from accountant to today, to understand the things that influenced and drove him, the areas that have made him who he is today. Love or loathe Eric, I am sure you will find his insights and comments typical of what we have all come to expect of him – forthright, insightful and reflective. Enjoy this opportunity to get to know Eric a little bit better.

You can listen to this interview through your web browser, or download the mp3 file from here. If you want to be sure that you will never miss a talkRA podcast, you can also subscribe to the talkRA podcast via iTunes.

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I was very impressed by the quality of the presentations given at the Subex User Conference. There was a lot of straight talk from Subex’s customers, identifying and explaining how their assurance teams were analysing data in ways that move beyond the traditional aims of revenue assurance and fraud management. In that vein, a top-notch panel discussed the potential of what is variously called asset management, or asset assurance. Put simply, the idea is to enhance and exploit data about network assets, in order to reduce costs and improve returns on investment. It was my privilege to moderate the panel, which included:

  • James Lester, Finance Director of Telstra Global;
  • Steve Cotton, Director of Business Assurance Programs for the TM Forum; and
  • John Brooks, Leader of the TM Forum’s Asset Management Team, and Vice President responsible for Product Management at Subex.

As James pointed out, the value added by improved asset management is very significant, making it a must-do activity for any telco wanting to boost profitability. Even if your company has not previously considered the benefits of assuring the use network assets, I recommend you listen to our discussion, which the participants kindly agreed to share with talkRA. You can play the recording via your browser, or download the mp3 file from here.

Also, it is worth taking a look at the work being done by the TM Forum’s Asset Management community. They are in the process of writing guidelines for asset policies, and the tracking of assets.

And if you want to be sure that you will never miss a talkRA podcast, you can always subscribe to the talkRA podcast via iTunes.

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WeDo are very proud of how their Worldwide User Group (WWUG) draws customers to Portugal from around the world, but they also have a tradition of running an independent panel of speakers. WWUG 2013 built on that tradition with a panel discussion on “The Future of Revenue Assurance and Fraud Management”. I was flattered when WeDo asked me to be its moderator, especially when the other panellists were confirmed. They were a high-powered bunch:

  • Pierre Blanchard is Vice President of Capgemini with responsibility for leading business development of their Global Telecoms and Media sector.
  • Romal Shetty is a KPMG partner and their Global Head of Revenue Assurance Services.
  • Mike Willett is Director of Enterprise Intelligence at Ernst & Young Australia. In addition, I am lucky to count Mike as a fellow talkRA blogger, and good friend.

Many thanks to WeDo and my fellow panellists for permitting me to share the recording of the debate with you. You can listen to this podcast via your browser, or you can download the mp3 file from here. And to spare yourself the worry that you might miss future talkRA podcasts, you can subscribe to it for free, via the iTunes store.

WWUG13 Panel Debate

From left: Mike Willett, Romal Shetty, Pierre Blanchard and Eric Priezkalns

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