Buy the Book

“All in all, this is a must for anybody that works in RA, has to deal with RA people, manages RA departments and C-levels that want a better understanding of what RA is all about.”

— Tony Poulos, Market Strategist for the TM Forum, from his review for Inside Revenue Management

“The authors reveal hundreds of insights and secrets from their professional careers in this book… The book will be useful to RA novices, not just seasoned RA pros looking to hear the opinions of their peers. And this is definitely must-reading for software and services vendors in RA… It’s all here.”

— Dan Baker, Research Director of TRI, from his review for B/OSS World

“Great compendium by industry thought leader”

— Steve Cotton, Director of Business Assurance at the TM Forum, from his review on

Since its publication, Revenue Assurance: Expert Opinions for Communications Providers (ISBN 9781439851500) has been praised by critics and topped Amazon’s charts for revenue assurance books. Published by CRC Press, it is available from Amazon in both hardcover and as a very affordable Kindle e-book. See below for a comprehensive list of online stockists.

Revenue Assurance: Expert Opinions for Communications Providers brings together a lot of exclusive content with updated versions of the best articles from talkRA. True to the spirit of talkRA, it presents a multi-faceted, multi-author view of the practice of revenue assurance. We give a unique guide to the strengths and weaknesses of current RA practice, and insight into where revenue assurance is headed in future. And we feel the team of authors, drawn from all quarters of the industry, boasts a range of skills and experience that cannot be matched.

Here is some of the content you will only find in Revenue Assurance: Expert Opinions for Communications Providers:

  • The 4 C’s model of transaction processing – capture, conveyance, calculation and collection – provides a logical foundation to performing revenue assurance. This consistent framework informs many aspects of revenue assurance: designing tests for leakage; implementing controls; assessing the capability of tools; setting scope and responsibilities; documenting flows; and reporting performance. This framework of understanding can be adapted to the assurance of any stream of transactions in any business.
  • An analysis of the role of revenue assurance and fraud management within the context of enterprise risk management explores the connections and conflicts between the various goals that motivate your work. We evenhandedly explain the commonalities whilst also highlighting the inconsistencies in objectives and methods.
  • A straightforward method for evaluating the returns generated by revenue assurance and fraud management gives a practical basis for showing the benefits of your work. This method is easy to explain and justify to management, fairly recognizes the value of prevention and enables consistent benchmarking.
  • The SPIRIT method for evaluating the offerings of RA vendors starts with looking at the problem to be solved, without jumping to possible solutions too soon. The method builds on the 4 C’s whilst encouraging the RA team to consider all possible options for how to meet an objective, including kinds of tools they may not otherwise have considered and reuse of systems already owned by the business.
  • Our detailed explanation of the role of control frameworks will help you to ground your work, giving it purpose beyond the short-term recovery of leakages. The book includes an entity-relationship model that can be used as the basis of systematically documenting control objectives, existing controls and needed improvements.
  • We give a proper analysis of the relationship between charging errors, customer perception and customer complaints. This is based on the concept of a value-visibility curve. It explains the flaws in the over-simplistic assertion that more error means more complaints (or that no complaints means there are no errors). This then serves as a foundation to explain what should be the focus of regulation to protect customers from overbilling.
  • Instead of asserting a single definition of revenue assurance, which can only limit our perspective, the book discusses the evolving definitions and redefinition of revenue assurance. This is articulated through the paradigms for how people execute revenue assurance in practice. The book explains the two distinct paradigms that dominated the early development of revenue assurance, whilst identifying how changing technology and the changing attitudes of RA practitioners leads to the emergence of a new, third paradigm.

The books also covers some old favourite but still important topics. There is advice on how to instigate revenue assurance for the first time, an analysis of the headcount needed for an RA department, guidance on the relationship between revenue assurance and fraud management, and a review of the market positioning of RA vendors. To assist the strategic development of RA within CSPs, we present a new version of the classic revenue assurance maturity model, with a self-assessment questionnaire that is easier to understand and quicker to complete. We also present a detailed worked example on how to use statistical techniques to calculate sample sizes. In addition, the book introduces the reader to other useful material, like Yelland and Sherick’s Five Dimensions of RA, and the leakage inventory of the TM Forum. We also feel that the ability to imaginatively solve problems is helped if people learn to relax and embrace different perspectives. To go with all the serious stuff, we include plenty of anecdotes and entertaining asides.

We believe the book will challenge and prompt any RA team, consultant or vendor to up their game. Compared to the average cost of a training course, that makes it great value for money, and well worth adding to the library of every comms provider and supplier with an interest in revenue assurance.

The book is available from a wide range of stockists around the world: