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	<title>talkRA</title>
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	<description>News and views from the world of revenue assurance</description>
	<pubDate>Thu, 11 Mar 2010 13:23:37 +0000</pubDate>
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	<itunes:summary>If you want to stay up to date with what is happening in revenue assurance, you came to the right place.  talkRA is the podcast and website for people interested in revenue assurance news and views.  We cover revenue assurance, revenue management, data integrity and fraud management for telecommunications network operators, electronic communications service providers, and other industries as well.  

Our contributors are experts in their respective fields, and come from all around the world.  They are genuine and experienced practitioners, selected as amongst the best and more interesting exponents of revenue assurance.  Everybody in the talkRA team has extensive hands-on experience from working in the industry.  Between them, they cover the full range of roles - everything from RA Directors in telcos and freelance business consultants to entrepreneurs and software developers.  

Founded by RA veterans Eric Priezkalns and Matt Clark, talkRA quickly established itself as the most popular website for people wanting to find out what is happening in revenue assurance and related fields.  Since 2006, Eric has written hundreds of entertaining and informative blogs about RA.  In 2008, the formation of talkRA saw Eric joined by a first-class team of collaborators, all wanting to take their discussions beyond the remits of traditional conferences and members-only clubs.  The talkRA podcast contains exclusive material including interviews with key personalities and topical debates with panels involving participants from around the globe.  Eric Priezkalns, well-known RA consultant and commentator, is the host.  

The mission of talkRA is simple.  talkRA is dedicated to promoting the development of the practice of revenue assurance, fraud management, revenue management and business intelligence in telecommunications service providers and other industries.  It provides a platform for thought leaders, allowing them to communicate and exchange ideas without imposing any limitations based on employment or affiliations.  Members of the talkRA team are invited to join based on their personal track record in pushing the boundaries of knowledge and freely sharing their insights with peers.  We will regularly review the mix of opinions held by talkRA members, and where necessary will seek to recruit in order to represent a fair balance of opinions held by the wider community of practitioners.  

The podcast is an extension of the content provided at talkRA.com.  All opinions represented are those of the individuals who contribute them, as talkRA has no official opinion.  talkRA provides a common ground for debate and may be used by team members to promote unconventional or unorthodox points of view.  In lieu of academic rigour, it is hoped that this free expression of opinions will help industry bodies like the TM Forum (also known as the TMF and formerly known as the Telemanagement Forum), the various groups dedicated to interworking, regulation and fraud prevention like the International Telecommunication Union (ITU) and the European Telecommunications Network Operators' Association (ETNO), and training companies like the Billing College and the RA Academy/Global Revenue Assurance Professionals' Association (GRAPA) to consider all perspectives before reaching decisions that will affect RA practitioners.  

At present, talkRA's website and podcast is owned and paid for by Revenue Protect Limited, the consulting business of Eric Priezkalns.  In future we would like to make the site self-financing.  Until that becomes practical, we will make our best efforts to support good governance by being transparent.  Information about the ownership and finances of talkRA is presented at http://talkra.com/who-is-behind-talkra-and-who-pays-for-it and a full list of members of the talkRA team is available at the home page of http://talkra.com.</itunes:summary>
		<itunes:author>Eric Priezkalns and the talkRA team</itunes:author>
	<itunes:explicit>clean</itunes:explicit>
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	<itunes:owner>
		<itunes:name>Eric Priezkalns and the talkRA team</itunes:name>
		<itunes:email>eric.priezkalns@revenueprotect.com</itunes:email>
	</itunes:owner>
	<copyright>talkRA</copyright>
	<itunes:subtitle>The podcast for revenue assurance news and views</itunes:subtitle>
	<itunes:keywords>talkrevenueassurance, takRA, torkra, revenueprotect, talk-ra, tallra, talra, tolkra, tolra, talkara, talcra, talckra</itunes:keywords>
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	<itunes:category text="Business">
		<itunes:category text="Management &amp; Marketing" />
	</itunes:category>
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	<itunes:category text="Business">
		<itunes:category text="Business News" />
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		<item>
		<title>10th Asia Pacific Billing &#38; RA Conference</title>
		<link>http://talkra.com/archives/1392</link>
		<comments>http://talkra.com/archives/1392#comments</comments>
		<pubDate>Thu, 11 Mar 2010 11:26:08 +0000</pubDate>
		<dc:creator>Mike Willett</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1392</guid>
		<description><![CDATA[
I’ve recently returned from attending Beacon Event’s 10th annual Asia Pacific Billing and Revenue Assurance conference in Bangkok. While I’d planned and hoped to provide a daily update, that proved too difficult with an unstable hotel WiFi connection (missed revenue opportunity?) and so this comes to you a day later and 7500 kms away from [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1392/feed</wfw:commentRss>
		</item>
		<item>
		<title>Bell Canada: When RA Goes Bad</title>
		<link>http://talkra.com/archives/1244</link>
		<comments>http://talkra.com/archives/1244#comments</comments>
		<pubDate>Wed, 10 Mar 2010 09:30:08 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1244</guid>
		<description><![CDATA[How much do you lose when you underbill a customer?  The difference between what you should have billed and what you did bill.  How much do you lose when you overbill a customer?  That is harder to answer - it depends on how much the error upsets customers and authorities.  You [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1244/feed</wfw:commentRss>
		</item>
		<item>
		<title>Is this the wrong question?</title>
		<link>http://talkra.com/archives/1387</link>
		<comments>http://talkra.com/archives/1387#comments</comments>
		<pubDate>Mon, 08 Mar 2010 10:54:11 +0000</pubDate>
		<dc:creator>Güera Romo</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1387</guid>
		<description><![CDATA[
I was speaking to the new Revenue Assurance manager at a previous employer and was thrilled to hear my friend took over that department. The wellbeing of those team members has been renting space in mind for some time. I emailed an ex-colleague to say thanks for looking out for what remains of this team [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1387/feed</wfw:commentRss>
		</item>
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		<title>Razorsight CEO in &#8216;Smart 100&#8242;</title>
		<link>http://talkra.com/archives/1338</link>
		<comments>http://talkra.com/archives/1338#comments</comments>
		<pubDate>Mon, 08 Mar 2010 08:30:07 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1338</guid>
		<description><![CDATA[For the second year running Charlie Thomas, CEO of RA firm Razorsight, has been named one of the &#8216;Smart 100 CEOs&#8217; in the Greater Washington region.  The Smart 100 list is compiled by Washington SmartCEO magazine.  You can read the press release here.
Razorsight is a revenue assurance and cost management vendor based in [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1338/feed</wfw:commentRss>
		</item>
		<item>
		<title>Review of KPMG Global RA Survey: Part 2</title>
		<link>http://talkra.com/archives/1298</link>
		<comments>http://talkra.com/archives/1298#comments</comments>
		<pubDate>Wed, 03 Mar 2010 08:00:33 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1298</guid>
		<description><![CDATA[This is part two of a two-part review.  See here for part one.
Carving into the meat of KPMG’s latest RA survey, there were some telling figures on the estimated leakage suffered by telcos.  Whilst the report headlined that 54% of telcos estimated that leakage (excluding fraud) was greater than 1%, I found it [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1298/feed</wfw:commentRss>
		</item>
		<item>
		<title>Review of KMPG Global RA Survey: Part 1</title>
		<link>http://talkra.com/archives/1211</link>
		<comments>http://talkra.com/archives/1211#comments</comments>
		<pubDate>Tue, 02 Mar 2010 08:00:00 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1211</guid>
		<description><![CDATA[This is part one of a two-part review.  See here for part two.
KPMG recently published their 2009 survey of telco revenue assurance departments.  You can download the report from here.  The report is reasonably balanced and contains messages both good and bad.  Even the report&#8217;s title, &#8220;Progressing or Preserving&#8221;, hints that [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1211/feed</wfw:commentRss>
		</item>
		<item>
		<title>Performance Management</title>
		<link>http://talkra.com/archives/1378</link>
		<comments>http://talkra.com/archives/1378#comments</comments>
		<pubDate>Wed, 24 Feb 2010 15:25:22 +0000</pubDate>
		<dc:creator>Güera Romo</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1378</guid>
		<description><![CDATA[
Many years ago I was contracted to do process re-engineering at a government department. Somewhere during this time I became involved in an ISO certification exercise for this particular department. Not having had much experienced with ISO implementations, I asked the project manager to explain to me in brief terms what ISO quality standards were. [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1378/feed</wfw:commentRss>
		</item>
		<item>
		<title>Growth in Managed Services</title>
		<link>http://talkra.com/archives/1288</link>
		<comments>http://talkra.com/archives/1288#comments</comments>
		<pubDate>Wed, 24 Feb 2010 10:22:54 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[Interviews]]></category>

		<category><![CDATA[Podcasts]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1288</guid>
		<description><![CDATA[Podcast 11 is dedicated to the topic of managed services -  services which might have been performed in-house but are instead delivered by an external supplier.  It is a topic that gets considered from time to time by telcos wanting to improve their revenue assurance and fraud management, although it is not so [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1288/feed</wfw:commentRss>
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			<itunes:subtitle>Podcast 11 is dedicated to the topic of managed services -  services which might have been performed in-house but are instead delivered by an external supplier.  It is a topic that gets considered from time to time by telcos wanting to improve their ...</itunes:subtitle>
		<itunes:summary>Podcast 11 is dedicated to the topic of managed services -  services which might have been performed in-house but are instead delivered by an external supplier.  It is a topic that gets considered from time to time by telcos wanting to improve their revenue assurance and fraud management, although it is not so common to see initial conversations progress to completing an actual deal.  Indian firm Subex is a market leader in supplying revenue assurance and fraud management software, and also earns a significant chunk of its revenues through managed services for those functions and others.  I asked them to talk with me about the current status and future potential for managed services.  Vinod Kumar, Subex's Group President, joined me from India, and Des Rehinsi, their Director of Sales for Managed Services, joined me from the UK.  We talked about the reasons why telcos opt for managed services, the factors that drive competitive advantage in this market, and their expectations for future sales from managed services.  You can listen to the full podcast at talkRA.com, or by subscribing through the iTunes store.</itunes:summary>
		<itunes:author>Eric Priezkalns and the talkRA team</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
		<itunes:duration>50:01</itunes:duration>
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		<item>
		<title>Transition from the Indicator to the Director</title>
		<link>http://talkra.com/archives/1286</link>
		<comments>http://talkra.com/archives/1286#comments</comments>
		<pubDate>Thu, 18 Feb 2010 08:00:46 +0000</pubDate>
		<dc:creator>Ashwin Menon</dc:creator>
		
		<category><![CDATA[Main]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1286</guid>
		<description><![CDATA[Again, I have been far removed from the TalkRA world for some time. The reason this time around is quite interesting and I couldn&#8217;t wait to post it. The last 7 months had me working with a team on optimizing the approach to Revenue Assurance in terms of &#8220;indicating&#8221; to the analyst the key areas [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1286/feed</wfw:commentRss>
		</item>
		<item>
		<title>Hats off to Menon</title>
		<link>http://talkra.com/archives/1279</link>
		<comments>http://talkra.com/archives/1279#comments</comments>
		<pubDate>Tue, 16 Feb 2010 22:12:11 +0000</pubDate>
		<dc:creator>Eric</dc:creator>
		
		<category><![CDATA[News]]></category>

		<category><![CDATA[Results]]></category>

		<guid isPermaLink="false">http://talkra.com/?p=1279</guid>
		<description><![CDATA[It has been a tremendous start of the year for Subash Menon, boss and founder of Subex.  He has negotiated his way out of the looming overhang of FCCBs, has slimmed the business after the takeover of Syndesis and has got Subex back into profit.  So how does he follow up that hat [...]]]></description>
		<wfw:commentRss>http://talkra.com/archives/1279/feed</wfw:commentRss>
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